How to Remove a Virus on a Frozen Computer
The article describes the procedure for removing a virus on a frozen computer. The methods described here are reliable and correct to date. However, we recommend you to follow them carefully to avoid running into problems. Alternatively, you can go for a professional online virus removal support service. It will save your precious time and money that could be spent lugging your computer to a repair shop or calling a technician at home.
Virus infections and the harms done by them are a reality today. It is also a reality that you can deal with them using a malware removal tool. However, what would you do if your computer doesn't respond at all to your commands, making you unable to connect to the internet or access any application? You simply cannot do anything on a frozen computer. Feeling depressed? Don't worry. There is a solution to your problem. The below mentioned guide will tell you the ways to defreeze your computer to eliminate the virus.
Instructions:
Press Alt, Ctrl, and Delete keys together to bring up the Windows Security window. Press the Shut Down button to let your computer start shutting down. When done, restart it. Instead of shut down, you can also simply choose the Restart option from the drop-down list on the Windows Security dialog box. Once the computer has rebooted showing up all the icons on the desktop, open your antivirus program. Hit the Update button to update the program with latest virus and malware definitions.
When done, run a full system scan (recommended) to search through all the directories and drives in your computer. If you run a custom scan (not recommended), it will only search the locations selected by you and not the entire computer. It is possible that the virus is hiding in different locations which you haven't chosen to scan. It will not remove the virus fully which can re-execute itself from there. When scanning is finished, prompt your program to delete the infections.
Thereafter, download and install Malwarebytes' Anti-Malware from its official website. Save the downloaded file and unzip its contents to another file provided that it is zipped one. Run the setup file and complete installation of the program. When done, open Anti-Malware and update it. Wait until updating finishes. When done, run a full scan as mentioned above and then prompt the tool to delete the virus infection.
If the Alt + Ctrl + Delete method doesn't work for you and the computer remains frozen, force it to shut down by pressing the power button off. Let it remain powered off for some time like 5-10 minutes. Now power it on and while it starts rebooting but before the Windows logo appears, start tapping the F8 key to boot it into the Safe Mode with Networking. Use the Down arrow key to make the selection. When done, repeat the abovementioned procedure to eliminate the virus from your computer. You can also manually remove the infection; however, it is a risky and lengthy procedure as it involves deleting virus files from the root directories and modifying registry. You must rather contact an online virus removal support service before taking the risk on your own.
If this method also doesn't work, exercise this one. If you have another computer which is virus free at your home, use it to download Malwarebytes' Anti-malware. You can also use your friend's computer to do so. Save the copy to a flash drive or a CD whichever your infected computer supports. While this procedure is being performed, power off your infected computer. When done, plug the media to the port of your computer (infected) and choose to boot it from. Follow the on-screen instructions and repeat the process of using Malwarebytes to clean your machine. When finished, save the copy of Malwarebytes on your computer and take the media out.
Additional Tips:
We haven't explained the manual virus removal procedure here. It is well explained in the article why the procedure was not included here.
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